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Terms & Conditions
General Terms
Customer must be 18 years or older to sign contract.
Customer may be asked to present GHUSA EXECUTIVE & LUXURY TRANSPORTATION with a photo ID in order to obtain transportation services from GHUSA EXECUTIVE & LUXURY TRANSPORTATION.
If a minor requires transportation services, the contract will have to be signed by a parent or legal guardian.
The full payment is due in cash at the signing of the contract, when the reservation is made.
Special Conditions:
-A credit card number is required for incidentals even if the reservation is paid in cash. -All cancellations made less than four (4) DAYS form the engagement will be charged a 50% cancellation fee. -There will be no refund on Cancellations made less than 48 hours from engagement. -All cancellations have to be submitted in writing and they have to be confirmed with a cancellation confirmation number. -If you would like to postpone a service for another date, a $150 fee will apply. GHUSA EXECUTIVE & LUXURY TRANSPORTATION will refund the client if the vehicle becomes inoperable due to mechanical problems at anytime during the course of the contract. GHUSA EXECUTIVE & LUXURY TRANSPORTATION will be responsible for providing only the services agreed upon in the contract.
Absolutely no smoking will be allowed in the vehicles. If you need to smoke, please inform the driver and he will stop to allow you to step out and smoke.
Rules and Regulations
1-GHUSA EXECUTIVE & LUXURY TRANSPORTATION agrees to provide a Vehicle and chauffeur at the time date and location specified in the contract ( additional hours upon availability)
2- Number of passengers allowed in the vehicle shall not be more that the specified number in contract or limited to the vehicle passenger capacity it’s designed to carry.
3-GHUSA EXECUTIVE & LUXURY TRANSPORTATION reserves the right to Substitute a vehicle of equal or greater value in the event of mechanical difficulties or scheduling reasons.
4- No alcohol consumption allowed by anyone under 21 years of age. Violation may result in early termination of contract and n refund.
5- No smoking allowed in side the limousine. $100 charge per incident, no exceptions.
6- GHUSA EXECUTIVE & LUXURY TRANSPORTATION and or its employees may not be help responsible for items left in the vehicles.
7-The sale and/ or use of illegal drugs/ substances and smoking is strictly forbidden in the vehicles provided by GHUSA EXECUTIVE & LUXURY TRANSPORTATION.
8- No standing out of the moon roof or hanging out of windows allowed.
9-GHUSA EXECUTIVE & LUXURY TRANSPORTATION is not responsible for delays caused by the weather, traffic conditions, airline / airport problems, automobile accidents caused by others, or any other acts of God.
10-Customers may not attach of affix anything to the interior or exterior of the vehicles.
11- Customer accepts full responsibility for vehicle damage or special cleaning, and any loss of income due to negligence or carelessness caused by any member of the customers group or customer (such as vehicle damages caused by smoking, burns vomiting, scratches, broken glassware, stains, wrestling in vehicle, kicking windows, mirrors, etc..) and authorized GHUSA EXECUTIVE & LUXURY TRANSPORTATION to charge for the expenses, regardless and in addition to any prior understanding and agreement. $20.00 fee per broken glassware.
12-No food in vehicles, $50.00 cleaning fee added for any violations
13-GHUSA EXECUTIVE & LUXURY TRANSPORTATION reserves the right to immediately terminate services without any refund to any party or person who violates these rules and regulations NO SMOKING $ 20.00 per broken glassware $ 500.00 per damaged seat, $ 300.00 per damaged carpet, $ 750.00 per damaged mirror $ 100.00 minimum for extensive cleanup (spills, etc.) $ 150.00 detailing and wax (due to sickness-exterior) $ 300.00 shampoo and disinfecting (due to sickness interior) $ 50.00 interior deodorizing $ 50.00 gum in the carpet $ 300.00 minimum for each burn hole, rip or tear to upholstery $ 200.00 minimum for each act of vandalism $ 200.00 opening a Car Door into another Vehicle or Stationary Object Triple charge of above listed amounts for all removed / stolen items from vehicle. Any breach of the signed contract will result in termination of services, with no refund.
The full payment is due in cash at the signing of the contract, when the reservation is made. GHUSA EXECUTIVE & LUXURY TRANSPORTATION recommends that all and any personal valuables be removed from the vehicle when unattended. We will not be held responsible for any lost, stolen, or damaged articles left in the vehicle. GHUSA EXECUTIVE & LUXURY TRANSPORTATION reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an Airport Transfer to your location plus 20% Chauffeur gratuity. GHUSA EXECUTIVE & LUXURY TRANSPORTATION Chauffeur's will assist with luggage at a client's request, but assume no liability for doing so. GHUSA EXECUTIVE & LUXURY TRANSPORTATION reserves the rights to charge any incidental fee to the client’s credit card after services have been rendered and damages have been found. A 20% service charge will be added to the credit card charge. The credit card holder gives authorization to use the credit card information over the phone/fax/internet. Proof of identity of the Client using said credit card must be supported by the signed contract/credit card authorization via fax or in person.
GHUSA EXECUTIVE & LUXURY TRANSPORTATION reserves the right to terminate this or any other contract for noncompliance of the above requests, especially if the Clients do not follow chauffeur’s instructions in order to obey the rules in this contract. No smoking is allowed in our vehicles.
As with all contracts, the rental contract between the mentioned parties as the Client and GHUSA EXECUTIVE & LUXURY TRANSPORTATION is made with the information and the terms given to us. All of the given information from the Client is binding and cannot be changed without GHUSA EXECUTIVE & LUXURY TRANSPORTATION acceptance.
GHUSA EXECUTIVE & LUXURY TRANSPORTATION cannot guarantee the availability of overtime if it was not previously requested or agreed upon. It is of particular importance that the Client makes allowances for anticipated delays and adheres to the agreed time schedule.
In the event that you, the Client, wish to change the time of the itinerary, you may do so, only if GHUSA EXECUTIVE & LUXURY TRANSPORTATION can accommodate other clients that booked with GHUSA EXECUTIVE & LUXURY TRANSPORTATION prior to or after the said time. You, the Client further agree to pay additional charges incurred such as overtime, tolls, parking etc.
AIRPORT TRANSFERS Overtime for airport jobs is charged in 30 minute increments, extra stops are charged $20 - $40. If the Client fails to show at designated pick up location (NO SHOW), the full amount of contracted time will be charged. On all reservations you will be considered a no-show at 30 minutes (1 hr for Intl. Arrivals requiring Customs Clearance) past your scheduled pick-up time; if you have not met your Chauffeur or contacted us by phone, you will be charged in full for the reservation. We track arrival time with most of the airlines. Some airlines don't have automated arrival system in which case we can not track the flight. If we can track the flight, we send the driver accordingly to the scheduled arrival time. We are not responsible for any flight time changes occurred once the driver gets to the airport. In that case waiting time is applied while the driver waits for the delayed passenger to come in. To avoid being charged as a no-show, do not leave your location without contacting GHUSA EXECUTIVE & LUXURY TRANSPORTATION by phone. On all the other limousine transfers or packages GHUSA EXECUTIVE & LUXURY TRANSPORTATION provides up to a 10 minute grace period at pick-up; before wait time charges apply at the hourly rate of the vehicle + 20% service charge billed in 1 hour increments. GHUSA EXECUTIVE & LUXURY TRANSPORTATION is not responsible for traffic encountered during vehicle rental time and any delays caused by directions instructed to the driver by passengers. Point to Point Transfers include all Airport Transfers, Cruise Port Transfers, Point A to Point B Transfers and all non hourly reservations.
GHUSA EXECUTIVE & LUXURY TRANSPORTATION is not responsible for items that are left in the vehicle, lost or damaged. GHUSA EXECUTIVE & LUXURY TRANSPORTATION reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an Airport Transfer to your location plus 20% Chauffeur gratuity. GHUSA EXECUTIVE & LUXURY TRANSPORTATION Chauffeur's will assist with luggage at a client's request, but assume no liability for doing so.
GHUSA EXECUTIVE & LUXURY TRANSPORTATION will strictly enforce State and Federal Laws and will maintain a zero tolerance compliance policy that no alcoholic beverages can be consumed or used by any person not of legal drinking age. All U.S. law enforcement agencies have absolute power to stop any motor vehicle for administrative searches. If contraband is aboard, even in negligible quantities without the chauffeur’s knowledge, they can seize and forfeit this vehicle to a local government agency. All law enforcement agencies are aggressively enforcing this policy. Therefore no person will bring contraband aboard vehicles that are owned or operated by GHUSA EXECUTIVE & LUXURY TRANSPORTATION.
GHUSA EXECUTIVE & LUXURY TRANSPORTATION will not be responsible for injuries that may occur due to horse playing while the vehicle is in motion or at a standstill. The Client agreeing to this contract is responsible for his or her guests.
Since GHUSA EXECUTIVE & LUXURY TRANSPORTATION offers high-tech-equipped vehicles, sometimes heat, air condition and excessive use of all power-operated equipment might be subject to temporary failure. This will of course not interfere with the safety of the vehicle itself and therefore will have no effect on continuing or paying of the contracted trip.
GHUSA EXECUTIVE & LUXURY TRANSPORTATION guarantees, that all our vehicles are constantly checked to keep the highest possible standards and eliminate such failures as much as possible. GHUSA EXECUTIVE & LUXURY TRANSPORTATION agrees to send the requested vehicle as offered in the contract. We have the right to upgrade the vehicles or switch the vehicles in case of emergency breakdown or if vehicles were in accidents. As stated, this will only happen in emergencies, and to upgrade, never downgrade. If no upgrade is available, GHUSA EXECUTIVE & LUXURY TRANSPORTATION gives the customer the right to downsize the vehicle and receive additional discounts if wanted. No additional charges will occur on customer side if upgrade is made without customer request. If switching occurs in the same category, or upgrades are made, it will not affect the contract and / or payment of contract. Customer's therefore accepts that replacement limousine may be substituted if contracted limousine becomes unavailable for any reason.
If any of our above guarantees or contracted terms cannot be met due to conditions outside of our control, including weather, accidents and any other acts of God, including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, road closures etc., we will use our best efforts to notify the customer of these conditions and resulting delays or changes. It is our call to cancel or change a trip if the cars can not move around in the snow/ice. If the cars can move around the hazard, contract is still valid and the Client is obligated to his/her part of the contract.
GHUSA EXECUTIVE & LUXURY TRANSPORTATION reserves the right to terminate any reservation without refund, if the Operator or the Dispatcher on duty feels that the Client and /or Party of the Client is putting the Operator or the mode of transportation or the Client/and/or Party of the Client in danger of injury. Or, if the Client and/or Party of the Client are in the possession of any illegal material and/or substance, this service will be canceled without refund. This is without exception.
I, the Client / card holder agree to pay GHUSA EXECUTIVE & LUXURY TRANSPORTATION upon signing of this contract. I am satisfied with the terms and conditions above and fully understand and agree. If, for any reasons, I am not fully satisfied with the services I receive, I have 24 hours after the completion of the job to file a complaint in writing. If GHUSA EXECUTIVE & LUXURY TRANSPORTATION does not receive my written complaint in the above stated timeframe, I agree that there is no valid complaint and I am fully satisfied with the services I received. Filing a written complaint insures both parties, that it is fully understood what the problem was, and should help GHUSA EXECUTIVE & LUXURY TRANSPORTATION address the problem and take the necessary measures. I understand that this is a separate matter from the main contract and therefore have no dispute in general against GHUSA EXECUTIVE & LUXURY TRANSPORTATION and the payment I authorized.
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